FAQ

Frequently Asked Questions

1. Do you offer nationwide delivery?

Yes! We deliver across Nigeria. Delivery times and costs vary depending on your location.

2. Can I shop online?

Absolutely! You can place your order on our website anytime, 24/7, and we’ll deliver it to your doorstep.

3. Do you offer free shipping?

Yes! We offer FREE shipping on orders above ₦75,000 (terms and conditions may apply).

4. Can I exchange an item if it’s the wrong size?

Yes. We accept size exchanges for eligible clothing and footwear, provided the item is unworn, in its original condition, and has all tags attached.

5. Can I return an item?

Returns are accepted only for items that are damaged, defective, or sent incorrectly. Please contact us within 48 hours of receiving your order.

6. How do I contact customer service?

You can reach us via:

7. Where are your stores located?

We have three convenient locations in Abuja:

  • 📍 Jabi Lake Mall (Beside KFC)
  • 📍 Novare Central Mall, Wuse Zone 5 (Opposite Solar World)
  • 📍 Novare Apo Mall (Shop G009/G010)

8. Are your products genuine and high quality?

Yes! We carefully select every product to ensure it meets our standards for quality, safety, comfort, and durability.

9. What payment methods do you accept?

We accept secure online payments, bank transfers, and other payment options available during checkout.

10. How long does delivery take?

  • Abuja: Typically 1–2 business days.
  • Outside Abuja: Usually 2–7 business days, depending on your location.